Cancellation & Refund Policy

1. No Cancellation Policy

All Sales Are Final

DynaRoute operates a strict no‑cancellation policy. Once you have subscribed to any of our plans or purchased any services, you cannot cancel your subscription or request a refund.

This means:

  • Monthly subscriptions cannot be cancelled mid‑cycle
  • Annual subscriptions cannot be cancelled at any time
  • One‑time purchases are final and non‑refundable
  • Upgrades and add‑ons are permanent once purchased
  • No pro‑rated refunds for unused portions of service

1.1 Service Continuation

  • Active Subscription: Your service will continue until the end of your current billing period
  • Auto‑Renewal: Subscriptions automatically renew unless you disable auto‑renewal before the next billing cycle
  • Service Access: You retain full access to all features until subscription expires
  • Data Retention: Your data will be retained for 30 days after subscription expiry

2. No Refund Policy

Zero Refund Policy

DynaRoute does not provide refunds under any circumstances. This includes but is not limited to:

No Refunds For:

  • • Change of mind
  • • Service dissatisfaction
  • • Technical difficulties on user end
  • • Third‑party integration issues
  • • Billing disputes
  • • Service downtime or outages
  • • Performance issues
  • • Feature limitations

This Applies To:

  • • All subscription plans
  • • One‑time purchases
  • • Add‑on services
  • • Enterprise agreements
  • • Promotional offers
  • • Discounted plans
  • • Trial upgrades
  • • Custom solutions

3. Why No Refunds?

Our no‑refund policy exists for the following reasons:

Digital Service Nature

  • Immediate access to digital services upon purchase
  • Services cannot be "returned" like physical products
  • Usage begins immediately after subscription activation
  • Resources are allocated and consumed instantly

Business Sustainability

  • Maintains predictable revenue for service improvements
  • Ensures continued investment in infrastructure
  • Allows for competitive pricing without refund costs
  • Supports dedicated customer service and development

What We Offer Instead

  • Free Trial: Test our services before committing to a paid plan
  • Comprehensive Documentation: Detailed guides and API references
  • 24/7 Support: Technical assistance to help you succeed
  • Transparent Pricing: Clear pricing with no hidden fees
  • Service Level Agreements: Guaranteed uptime and performance standards

4. Billing Errors and Disputes

4.1 Duplicate Charges

In the rare case of duplicate charges due to technical errors:

  • We will investigate and reverse duplicate charges
  • Contact hello@dynaroute.vizuara.ai with transaction details
  • Provide payment method screenshots as proof
  • Resolution typically within 5–7 business days

4.2 Unauthorized Charges

If you believe you have unauthorized charges:

  • Contact us immediately at hello@dynaroute.vizuara.ai
  • Secure your account by changing passwords
  • We will investigate and take appropriate action
  • May require police report for fraudulent activity

4.3 Wrong Plan Charges

Important: Accidental subscription to wrong plans are not eligible for refunds. Please carefully review your selection before confirming any purchase.

5. Managing Your Subscription

5.1 Auto‑Renewal Management

While you cannot cancel existing subscriptions, you can manage future renewals:

  • Disable auto‑renewal to prevent future charges
  • Change payment methods for next billing cycle
  • Upgrade or modify plans (additional charges apply)
  • Set renewal reminders in your account settings

5.2 Account Closure

At the end of your subscription period:

  • Service access will automatically terminate
  • Data will be retained for 30 days for download
  • API keys will be permanently deactivated
  • No partial refunds for unused time

6. Enterprise and Custom Agreements

Enterprise customers with custom agreements are also subject to the no‑refund policy unless explicitly stated otherwise in signed contracts:

  • Custom agreements may include specific terms but default to no‑refund
  • Service credits may be negotiated for SLA violations in enterprise contracts
  • Early termination fees may apply for breaking long‑term contracts
  • Contact your dedicated account manager for specific terms

7. Consumer Rights (India)

7.1 Legal Compliance

Our no‑refund policy is compliant with Indian law for digital services:

  • Digital services are exempt from standard consumer protection refund rights
  • Terms are clearly disclosed before purchase
  • Customers acknowledge terms during purchase process
  • Policy is consistently applied to all customers

7.2 Dispute Resolution

If you disagree with our policy:

  • Contact our grievance officer for internal resolution
  • Escalate to appropriate consumer forums if necessary
  • Seek legal counsel for complex disputes
  • Follow standard legal procedures as per Indian law

8. Contact Information

For billing inquiries or technical support (note: no refund requests will be processed):

Billing Support: hello@dynaroute.vizuara.ai

Important Notice

Please do not contact us for refund requests. All refund requests will be automatically declined. Our support team is available to help with technical issues, billing questions, and account management.

9. Policy Updates

This no‑refund policy may be updated periodically. Changes will be communicated via:

  • Email notification to all active customers
  • Website announcement and dashboard notification
  • 30‑day advance notice for any changes
  • Policy updates apply to all future purchases immediately

Final Notice

By purchasing any DynaRoute service, you explicitly acknowledge and agree to this no‑cancellation, no‑refund policy. This policy is strictly enforced and governs all transactions. Please carefully consider your purchase decision before proceeding. This policy is governed by Indian law and complies with applicable regulations for digital services.